11-25-2014 05:25 AM - edited 03-19-2019 08:53 AM
Hi, guys,
I have an issue on CUC 8.5, knowing that I'm working on CUCM 8.5 as well.
I'm trying to configure the caller input for a user in a way that when someone call this user and reach voicemail, he will press 1 to reach the extension XXXX, in case of no answer from XXXX extension, the call will be forwarded to YYYY.
I really appreciate your help, guys,
thanks in advance.
Solved! Go to Solution.
11-25-2014 07:50 AM
Configure a CH with transfer settings to XXXX, set that as caller input 1, attempt transfer to.
On phone XXXX set the call forward options to YYYY.
11-25-2014 07:50 AM
Configure a CH with transfer settings to XXXX, set that as caller input 1, attempt transfer to.
On phone XXXX set the call forward options to YYYY.
12-03-2014 08:22 AM
Thank you, Jaime, for the precious hint.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide