I know I'm one of the last of the dinosaurs out there, but I'm hoping someone can lend a hand with this issue.
Lately I have encountered an issue where I cannot add a new subscriber via the SA. When creating a new subscriber, the SA will return 'An unrecognized error has occurred'. This happens if I use an existing exchange account or if I even create an internet subscriber. Nothing is logged in the event log when this occurs.
Someone else on these forums had a similar problem, and it was suggested that it may be a permissions issue (more on that later). The workaround involved using the 'Import' utility to create the subscriber.
I followed this idea and the import utility appeared to create the subscriber without issue. The SA showed the subscriber properties, and all appears well.
However, when contacting the subscriber via phone, Unity returns the failsafe 'Sorry, this system is temporarily unable to complete your call..".
Looking into the matter, this error causes the following events to be logged:
Event Type: Error
Event Source: AvConvMsg_MC
Event Category: Error
Event ID: 10002
Date: 4/30/2004
Time: 9:41:15 AM
User: N/A
Computer: TELCO
Description:
GetActiveContactRule() returned [0x80070057] on line 189 of file h:\commsvr\Sources\AvConvPhoneHandler\AvConvPHTransferSvr\AvSLoadInfo.cpp
Running conversation PHTransfer on Port 3
...and...
Event Type: Error
Event Source: AvConvMsg_MC
Event Category: Error
Event ID: 10002
Date: 4/30/2004
Time: 9:41:15 AM
User: N/A
Computer: TELCO
Description:
IAvScheduler::GetScheduleMode returned [0x80070057] on line 633 of file h:\commsvr\Sources\AvConvPhoneHandler\AvConvPHTransferSvr\AvSLoadInfo.cpp
Running conversation PHTransfer on Port 3
Looking closer at the subscriber properties in the SA, I note that this particular user's 'Caller Input' map is completely empty.
Running DBWalker shows:
Handler Alias=ch_JDoe
Extension=170
Location Object Alias=(error) - Invalid location object link
Handler owner alias=JDoe
Handler is an orphan of a mail user removed from the system... it should be removed.
Handler message recipient alias=JDoe
Handler is an orphan of a mail user removed from the system... it should be removed.
Handler location object alias=(error) Invalid location object reference
(error) in CheckAfterGreetingDestination function =Object variable or With block variable not set
pressing ahead
(error) in CheckAfterGreetingDestination function =Object variable or With block variable not set
pressing ahead
This goes on (more than I can fit in this post) and basically lists every property of the subscriber and that the properties are not set. It appears that the Import utility is only partially creating the subscriber.
Running DBWalker with the 'Fix' boxes checked removes this subscriber from the directory.
One of my thoughts were there may be a problem with the user templates. Looking at the temnplates in SA shows that they too are missing the 'Caller Input' default fields. Attempts to delete or create a new template are met with "Page Cannot be Displayed" errors in IE.
Our server configuration is Exchange 5.5 SP4 running on Windows 2000 Server SP4. Unity is running on it's own machine (Proliant 800). The mailbox stores are held on another identical Proliant 800. The Exchange servers are in an NT4 domain, and the user accounts are on a mixed-mode Active Directory domain. Trusts are established between the two domains (2-way). The Exchange service account and Unity service accounts are the same, and the SA has domain admin privilages on the Exchange domain. I doubt the A/D has anything to do with the problem, as all processes are executed within the security context of the NT4 domain.
Thanks in advance for any help with this issue.
-James
