Dear All,
We are using CVP 8.5, comprehensive call mode with ICM-8.5.
We have IVR application to make bill payment by using credit cards.
We have observed random call disconnection ( around 20% of total) while entering credit card number and received how-end as “hang-up”.
VRU timeout set to 600s and application session timeout set to 1800s.
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,newcall,
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,ani,44662213
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,areacode,NA
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,exchange,NA
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,dnis,8888
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,uui,NA
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,iidigits,NA
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,callid=0671DCC469E811E19C10001563B8F918
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,billingParam=B_1000102647_428.92_0_483.42
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,_dnis=8888
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,lang=AR
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,DNIS=8888MEDIUM
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,CallerID=44662213
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,,start,parameter,_ani=44662213
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.250,CVP Subdialog Start,enter,
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,CVP Subdialog Start,exit,done
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,CommonAction,enter,
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,CommonAction,exit,done
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,PaymentTypeDecision,enter,
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,PaymentTypeDecision,exit,balance
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,IsValidDuePayAmount,enter,
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,IsValidDuePayAmount,exit,pay
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,EnterCreditCardNumber,enter,
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:45.296,EnterCreditCardNumber,interaction,audio_group,initial_audio_group
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:58.375,EnterCreditCardNumber,exit,
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:58.437,,end,how,hangup
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:58.437,,end,result,normal
172.25.7.164.1331384625250.7395.PAY,03/10/2012 16:03:58.437,,end,duration,13
call server log and application debug log are attached herewith for more information.
Any help highly appreciated.
