Hi,
I have a Cisco CallManager 8.6 and a Cisco Unity Connection 8.6 on VMWare.I purchased the bundle (solution) Cisco BE 6000.
I did the integration of the Unity Connection with the CUCM via SIP (I also created a trunk SIP on CUCM to access CUC).
I would like to use the Unity Connection as AutoAttendant.
My question is this:
In Unity Connection, could I make scripts like I do in Cisco Unity Express with the CUE Editor?
I want to use the Unity Connection as AutoAttendant as follows:
- The incoming call goes to a Extension of Attendant Console. If the call is queued for 15 seconds the call is forwarded to Greeting of AutoAttendant Unity Connection saying "you will be attended shortly, please wait"
- After Greeting the call is again transfered to the Extension of Attendant Console. If the extension is available the call is answered but if the call is again queued for 15 the call is again forwarded to the Greeting of AutoAttendant Unity Connection saying "you will be attended shortly, please wait"
- After Greeting when the call is transfered to the Extension of Attendant Console.If the call continues queued for another 15 seconds the call is transfered to another Greeting of AutoAtendant Unity Connection saying "we apologize for the incovenience. Please call back in a few minutes"
In Unity Connection, could I make scripts like I do in Cisco Unity Express with the CUE Editor?
The only way I know to do this is with the CUE Editor or CCX Editor (Contact Center Express).
Is there any way to do this with the Unity Connection?
Thanks
