Service Pack Updates Best Practice

[rbewlay]

What is the best practice for Service Pack and Hot-Fix updates from Microsoft/Cisco

How can we be sure that updates will not have a detrimental affect unless we do the job in a lab first?

[Hin Lee]

Here is a newly published doc that answers your questions about UNITY.

NOTE: CALLMANAGER updates MUST still be downloaded from CCO/Voice page.

Recommended and Supported Service Packs and Updates for Use with Cisco Unity and the Cisco Unity Bridge

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guide09186a008020a63e.html

Please read the section on "Support Policy for Windows Automatic Update"