ā02-16-2010 11:36 PM
Hi Experts,
I am having a problem with my TCL: its-CISCO.2.0.1.0.tcl
Every thing was working fine but suddenly a problem came up:
when a caller dials the company number a greeting message is played, but when he dials the extension, the routers does not recognize the entered digits, and this message played "the destination you called is unreachable please re-enter the number you are calling"
I am using CCM 6.1 with this router.
Any idea to solve this probelm???
By the way the company recently shifted PSTN lines cabinet. could this be a problem(phone lines polarity)!!!
Thanks in advance
ā02-18-2010 03:10 AM
I have the same issue and I solved that after I :
-Upgrade IOS to this version: -adventerprisek9-mz.124-6.XT
-Use its-CISCO.2.0.2.0.tcl
please reply if these points are useful and solve the problem.
ā02-18-2010 03:21 AM
thanks for the reply
i could not find any of those two, can you help me with the links please?
ā02-18-2010 04:09 AM
After you login to cisco.com
go to support --> download software and paste
(its-CISCO.2.0.2.0.tcl) in the search field and also same step for IOS
ā02-18-2010 05:14 AM
I don not have privileges to download. but thanks anyway.
Guys, any more ideas???
ā02-18-2010 12:11 PM
Are you in saudi arabia?? because my frind has the same issue and he also upgraded his router with out any advantage...
ā02-18-2010 02:17 PM
yes i am in saudi, could the PSTN provider be the problem??? because this problem came up suddenly.
but i noticed some thin strange: when i dial the company number from the company, a greeting meassage is played and call is delivered to extensions after entering the digits. but when i dail the company number from outside the company (my mobile for example) i am facing problems.
so what do you think???
ā02-18-2010 03:39 PM
Saaaaaaaaaaaaaame issue exactly ,,
I will call the provider by Saturday , and if there is any new i will tell you.
ā02-22-2010 11:58 PM
Hi Ali,
It is working now, so it was PSTN provider problem.
I think It should work now with your friend
ā02-25-2010 07:01 AM
Yes its working now , I also opened TAC case with cisco but i am sure that is a provider problem .
Regards,
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