Transfering Direct Parked Calls or Calls on Hold using the Directory

[Chadster766]

How does a receptionist transfer these calls using the Directory?

When the transfer button is pressed it I get an unwanted dial tone and it only prompts for an extension.

[Jitender Bhandari · Accepted solution]

Hi Chad,

Type of Call park you can use with CUCM

Directed Call Park configuration

Directed Call Park allows a user to transfer a call to an available user-selected directed call park number. Configure directed call park numbers in the Cisco Unified Communications Manager Directed Call Park Configuration window. Configured directed call park numbers exist clusterwide. You can configure phones that support the directed call park Busy Lamp Field (BLF) to monitor the busy/idle status of specific directed call park numbers. Users can also use the BLF to speed dial a directed call park number.
Cisco Unified Communications Manager can park only one call at each directed call park number. To retrieve a parked call, a user must dial a configured retrieval prefix followed by the directed call park number at which the call is parked. Configure the retrieval prefix in the Directed Call Park Configuration window.

Call Park feature

The following figure illustrates the call park process.

1. User on phone A calls phone B.
2. User on phone A wants to take the call in a conference room for privacy. Phone A user presses the Park softkey or button.
3. The Cisco Unified Communications Manager server to which phone A is registered sends the first available call park directory, 1234, which displays on phone A. The user on phone A watches the display for the call park directory number (so he can dial that directory number on phone C).
4. The user on phone A leaves the office and walks to an available conference room where the phone is designated as phone C. The user goes off-hook on phone C and dials 1234 to retrieve the parked call.
5. The system establishes call between phones C and B.
   Call Park Process

HTH

JB

[Chadster766]

Yes this works fine but how do you transfer these calls using the Directory Search?

Otherwise the receptionist will either have to have a printed list of extensions.

[Jitender Bhandari]

are you using a tool, or doing it through Phone.

JB

[Chadster766]

We're using 7861 reception phones and yes I was trying to do this through the phone. Other than that we do have Jabber operational.

[Jitender Bhandari]

Hi Chad,

if you can explain your issue in grater detail and also describe what you are looking for we might be able to direct you to resolution faster.

JB

[Chadster766]

When a call comes in to reception I would like the receptionist to be able to transfer without having to have a hard copy of the extensions. Using the Corporate Directory on the phone doesn't seem to be an option at the transfer screen on the phone.

The reception phones don't have enough buttons for all the required speed dials.

I just found out that Jabber only supports one line. To bad it would be a perfect solution if it supported multi line.

[Deepak Mehta]

Hey Chad,

I believe you are using 8800 series phones then their is built in fast dials list which receptionist can use instead of going through directory.

 If  you want to do it via directory then you will have first press submit and then it will list all the users in directory.

She just needs to programme all number in fast dials and then transfer using that.Also you can use fast dial as a service with line button assigned to it.In that case she just needs to press fast dial button on phone select the number and transfer.thanks