UC520 - 'Call may be recorded' prompt before receptionist

[matthewbainbridge]

I would like to configure a disclaimer for incoming calls that will basically say "Your call may be recorded for quality assurance"  and then pass that call to the receptionist.

I've already got a very basic script in place that checks Holiday, Day, and then Time of Day and then passes the calls to 'MainCallsExt' if we are open and 'MainCallsClosedGDM' if we are closed.

I'm running software pack 8.6.1 on the UC520 (uc500-advipservicesk9-mz.151-4.M5 )

How do I go about creating the recording and integrating it into the script?

Matthew

[ryanticer]

Hi Matthew,

You can record the sample in G.711-Ulaw format (presuming the location is within the major 48 states) using Windows XP sound recorder or Audacity. Similarly, if you have unified messaging setup on the unit, the voicemails come across in G.711-Ulaw and can be copied over to the CUE module as a prompt.

Inside the script, it should just be a matter of adding a prompt step in the appropriate location and referencing the uploaded prompt.

Ryan Ticer

[matthewbainbridge]

Great idea on using the voicemail to record the prompt as it will already be in the correct codec. We have voicemails emailed to us, can i just tftp the .wav file from the email to Flash?

What prompt do I add in the script? I inserted a picture of our script and the available prompts.

[ryanticer]

The prompt can most easily be uploaded using the CUE web interface. In a factory default configuration, this webpage is available at http://10.1.10.1/ . The login should be the same as CCA. It’s under system->prompts.

The step you’re looking for should be under Media. I believe it’s called “Play Prompt”. From there, point it to a prompt variable (and make the variable a parameter of the script). Then, under the auto-attendant configuration, choose the prompt as an option down below as part of the script.

Ryan Ticer

[matthewbainbridge]

Understood on the prompt and CUE web interface. Thanks

I created the variable and the Play Prompt, but I'm not sure what 'value' the variable should have. It has a default value of 'P[]'    Is this correct?

[ryanticer]

The value of the variable will be set as part of the auto attendant settings through the CUE web interface. (voicemail->auto attendant)

Ryan Ticer

[matthewbainbridge]

Awesome, thanks. My CME gui is just a blank page right now, so I'll open a TAC case now to try to get that resolved (dont think i've used the GUI since the 8.6.1 upgrade). I still have full SSH and CCA access so I'm not sure what the deal is. Thanks so far Ryan, I think I am nearly complete if I could just get into the AA settings and assign the recording to the prompt.

[matthewbainbridge]

The GUI thing is figured out.. back to the script..

After uploading the script, looking at auto attendant settings, i see the other parameters show up but get no option to choose which greeting to pick. Screenshot attached. 

[ryanticer]

Make sure the correct script is selected for use in the auto attendant settings.

Ryan Ticer

[matthewbainbridge]

I forgot to call the variable in the script.. Getting closer, thanks a bunch Ryan.

[matthewbainbridge]

Works like a charm. Thanks Ryan.