Undelete Messages via TUI in Unity 4.0.4

[lkrol]

Hi.

Does anyone know what needs to be enabled for the user to hear some sort of option to undelete messages via the TUI?

I know about the "Copy deleted messages to the deleted items folder" in Unity, but other than that I can't find any SPECIFIC documentation on what else needs to be done.

Thanks in advance!

[kechambe]

The release notes usually have this information on new features:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/relnote/cu404rn.htm#wp137754

In this case it points you to this URL which explain how it works:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag404/ex/sag0150.htm#wp1060356

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Field:

Deleted Messages Are Copied to the Deleted Items Folder

Check this check box to move deleted messages to a Deleted Items folder. Depending on how Cisco Unity is set up, subscribers can access the Deleted Items folder by using Outlook, the Cisco Unity Inbox, or the Cisco Unity phone conversation.

Caution The hard disk on the server where messages are stored can quickly run out of space when deleted messages are saved. To prevent this from happening, you can use the Message Store Manager utility, available in Tools Depot, to automatically purge messages according to a schedule you specify. Refer to the Message Store Manager utility Help for details.

Voice Messaging subscribers can do the following tasks when this check box is checked:

•Use the phone and the Cisco Unity Inbox (as applicable) to permanently delete messages stored in their Deleted Items folder.

•Use the phone and the Cisco Unity Inbox to listen to, reply to, or forward messages in their Deleted Items folder, or to restore them to the Inbox.

Unified Messaging subscribers can do the following tasks when this check box is checked and when subscribers have their Outlook Inboxes set up to move deleted messages to the Deleted Items folder:

•Use the phone, Outlook, and the Cisco Unity Inbox (as applicable) to permanently delete messages stored in their Deleted Items folders.

•Use the phone, Outlook, and the Cisco Unity Inbox to listen to, reply to, or forward messages in their Deleted Items folder, or to restore them to the respective Inbox.

Refer to the Advanced Settings tool in Tools Depot to specify that the Cisco Unity conversation request confirmation from subscribers before proceeding with a deletion of a single deleted, new, or saved message, and to change how the conversation handles the deletion of multiple deleted messages.

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Thanks,

Keith

[lkrol]

Hi Keith,

Unfortunately, I am still not sure what the user has to press to undelete the message. I have read the information you provided earlier and none of it states what the user actually needs to do via TUI to undelete a message. It just says that he can do it.

Thanks!