CM 8.03
CCX 8.0.2
Data Check - everything is ОК.
Data Resync - i've done anyway
Status Cisco JTAPI Resync is completed
Cisco JTAPI Client
Node ID: 1 -- Cisco JTAPI Client versions are consistent
Node ID: 2 -- Cisco JTAPI Client versions are consistent
I've rebooted one CCX recently
Status of CCX Engine on both servers is the same:
Cisco Unified CCX Engine PARTIAL SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Manager Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Expression Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Document Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Bootstrap Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
File Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Socket Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Log Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Config Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Cluster Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Session Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
User Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Script Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
RTP Port Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Prompt Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Channel Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Grammar Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Application Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Contact Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Executor Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Archive Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Database Manager IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Subsystem Manager PARTIAL SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
MRCP ASR Subsystem NOT CONFIGURED Not Started Not Started
Unified CM Telephony Subsystem OUT OF SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Core RTR Subsystem IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
CMT Subsystem IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
eMail Subsystem NOT CONFIGURED Not Started Not Started
RmCm Subsystem IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
MRCP TTS Subsystem NOT CONFIGURED Not Started Not Started
Voice Browser Subsystem IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
HTTP Subsystem IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Outbound Subsystem IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
VOIP Monitor Subsystem IN SERVICE FRI DEC 2 11:00:04 2011 00 Days 00:02:27
Database Subsystem NOT CONFIGURED Not Started Not Started
Here is what I find in RTMT System Logs messages. I don't know if it refers to Unified CM Telephony Subsystem OUT OF SERVICE
: SDIDBConfigData:Read failed. odbc:SQLException = Failed to connect to datasource: [Informix][Informix ODBC Driver][-11302] Insufficient Connection information was supplied, ProcessNodeId=Failed to connect to datasource: [Informix][Informix ODBC Driver]
Help me to troubleshoot
