Unified Messaging with CUCM BE 8.6 and Exchange 2007

[gmgarrian]

I'm trying to get Unified Messaging working between a Unity Connection that is part of a CUCM BE 8.6 deployment.  I believe I have UC configured correctly with the Unified Messaging service and followed the directions for setting up the proxy email address and Unified Messaging account for the end user.  I also have confirmed the licensing.

UC shows no configuration errors when I test the service, but when I test the account I get this:

"Some possible reasons for 401: Incorrect service account name or password. Service account password expired. Proper permissions not granted to service account. Exchange mailbox uninitialized."

I'm not sure where else to look.  I don't have access to the Exchange server but the Exchange admin has created and triple checked the account settings and permissions.

Thoughts?

[Brad Magnani · Accepted solution]

Hi,

Have a look at a previous post:

https://supportforums.cisco.com/message/3447541#3447541

Hope that helps,

Brad

[gmgarrian]

I missed the domain name in front of the username for the service account.

At least this was an easy one!

Thanks for the fast reply.

[Brad Magnani]

Great, glad it was that easy