Unity 4.0(2) Delay in receiving voicemail

[cpoper]

We've experienced situations where our users say they are receiving voicemail hours or a day later. This is sporadic and isolated to usually 1 or 2 users. What would cause this delay and how can we avoid it?

Thanks

[adachris]

I am experiencing the same problem with Unity 4.0(3). My problem is for random users as well. Has there been cause or solution found for this problem?

[cpoper]

No resolution that I have found..

[sbeukenkamp]

Having the same kind of problem using 4.04sr1. Do you see event logs like:

Event Type: Error

Event Source: CiscoUnity_UMR

Event Category: UMR Thread Error

Event ID: 137

Date: 5-11-2004

Time: 8:49:37

User: N/A

Computer: xxxxxxxxxx

Description:

Attempts to deliver Unity Message Repository messages have failed due to

Unity configuration or connectivity issues with the Partner Mail Server.

AvUMRSyncSvr will suspend message delivery for 300 seconds, after which

message delivery will be attempted again.

During this outage, messages may accumulate in the temporary store.

0x00000B64

---------------------------------

Event Type: Error

Event Source: CiscoUnity_UMR

Event Category: UMR Thread Error

Event ID: 137

Date: 4-11-2004

Time: 23:02:34

User: N/A

Computer: Txxxxxxxxxxx

Description:

Attempts to deliver Unity Message Repository messages have failed due to

Unity configuration or connectivity issues with the Partner Mail Server.

AvUMRSyncSvr will suspend message delivery for 300 seconds, after which

message delivery will be attempted again.

During this outage, messages may accumulate in the temporary store.

0x00000B64

[Hin Lee]

Unity passes of the message immediately to exchange/domino. Check the UnityMTA folder if it's held there; if not the message has been "moved" over to the message store. Do you have third party software that may be causing the problem? From performance standpoint, how is the memory and cpu usage?

I helped someone today that had message missing and after the exchange server was rebooted, all the message appeared in users' mailboxes. The messages showed of course also showed up in Unity at that point.