We have several Unity 7.0.2 unity servers configured, both on W2K and W2K3. This morning, user reported that when they try to access the CiscoPCA, they get the following error (see attached bitmap for full error). We are also getting this on the Unity server itself when trying to open the ciscopca. The WebSA opens fine, but the media master bar is presented by a red X.
"Logon failed because the CiscoPCA Media Master was not found"
I have reviewed the troubleshooting document and all of it discusses the workstation only, but the media master is not displayed on the server and I am not sure how to go about reinstalling/reenabling the media master on the server itself. I have a TAC ticket open on this but they have not yet been able to resolve this.
By all accounts, this was working as one of the servers was upgraded over two months ago and our first complaint was today so not sure if something has changed or if this has been the case all along. The second server whichis reporting this issue was upgraded over the weekend.