Unity 7.0.2 with Exchange 2010, Message Server is Offline

[Juan carlos Arcaya Padilla]

A growing number of users are having problems listening to voice mail over their Cisco desk phones and messages are not being forwarded over email, 

When these users attempt to access their mail boxes they get a message that "the message server is offline".   the number of users reporting problems is small at this time, maybe 4 known cases, out of 150

We are using Cisco Unity build 7.0(2), and exchange 2010.

thanks for you help.

JCA

[Juan carlos Arcaya Padilla]

the problems was resolved. the custormer create a new store on exchange and then run perrmissions wizard on unity to assign permison to access new stores on exchange from unity.