06-15-2005 09:26 AM - edited 03-18-2019 04:42 PM
Unity 404 is member server with offbox exchange and DC, and CCM 412SR1. Unity is licensed 32 ports since I only need 16 so I configured 16 ports on CCM and unity. It's running fine but everytime after I reboot unity server, caller just hear ring either from internal or external, it won't reach unity greeting or mailbox. I look at the voice port registration status on CCM, sometimes 1 or 2 ports not registered. All the unity service are up. I have to reboot ccm and unity again , unity then will work. But this time even reboot both, unity still not work. Anybody has this kind of experience?
06-15-2005 11:19 AM
It may be possible that you are running in to this defect in which an ES35 is available for Unity 4.0(4)
MIU - Exceptions after Unity srvr reboot causes calls no ans.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef80398&Submit=Search
06-15-2005 11:20 AM
If the phone is ringing (no getting reorder tone) it means that the call it probably being extended to Unity but I wouldn't be able to say for sure without CCM and Unity TSP traces. You would probably open a TAC case to get the issue resolved.
Thanks,
Keith
06-15-2005 01:20 PM
is this after a CM upgrade? have you ran the TSP plugin on Unity?
06-15-2005 01:26 PM
I'm not sure if you're talking about the CallManager TSP but it should not ever be installed on Unity. Only the Unity TSP should be installed on Unity.
Thanks,
Keith
06-16-2005 01:01 PM
Hi guys
I am indeed running into bug and fixed by ES35.Thanks guys
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