10-03-2011 08:58 AM - edited 03-19-2019 03:42 AM
In Unity (7X), when you utilize the "Ask Caller's Name" feature on the Subscriber settings, is it possible to put a delay on the time the caller name is announced to the called party? Got a customer asking for this capability. I don't see any parameters to adjust this so I'm thinking it's not do-able but just wanted to double-check before I respond back. Many thanks.
10-03-2011 09:03 AM
There is no standard way of introducing this delay.
The only I can think of introducing this delay is recording an additional few seconds of silence in the recorded name of the users. (In my opinion, this is not a very good idea)
Regards,
Saurabh Agnihotri
10-04-2011 11:14 AM
Thanks Saurabh. Do you know if we can re-record the system greeting that asks for the caller's name? I'm wondering if you can edit that wav file and put a longer pause in the end of the greeting.
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