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Unity Caller Name Announce - Delay Possible?

SAN J
Level 2
Level 2

In Unity (7X), when you utilize the "Ask Caller's Name" feature on the Subscriber settings, is it possible to put a delay on the time the caller name is announced to the called party? Got a customer asking for this capability. I don't see any parameters to adjust this so I'm thinking it's not do-able but just wanted to double-check before I respond back. Many thanks.

2 Replies 2

Saurabh Agnihotri
Cisco Employee
Cisco Employee

There is no standard way of introducing this delay.

The only I can think of introducing this delay is recording an additional few seconds of silence in the recorded name of the users. (In my opinion, this is not a very good idea)

Regards,

Saurabh Agnihotri

Thanks Saurabh. Do you know if we can re-record the system greeting that asks for the caller's name? I'm wondering if you can edit that wav file and put a longer pause in the end of the greeting.