About SAN J

SAN J · 11-03-2020

I have 3 CCX scripts I'm working with. I need to be able to pass the sessionID to all the scripts successfully. The session info/ID shows up properly on the 1st script when I run debug but I am unable to get this to the 3rd script. 1st script- main ...

SAN J · 04-17-2020

I've been working with Cisco Sandbox the last few weeks, specifically CCX v12.5 and have noticed that the "Manager Manager" status shows "SHUTDOWN" 90% of the time and I usually reboot the server to fix the issue. This shouldn't be needed but not sur...

SAN J · 04-16-2020

I've been working with the UCCX APIs lately. Trying to see now if it's possible to use the CCX API to assign resources with supervisor capabilities. I've tried changing the "type" under resources from "1" to "2" but CCX rejected that request. Workin...

SAN J · 03-08-2019

Working on a UCCX v11.6 script where we provide menu options to callers and each of those option call redirects out to external phone numbers. Calling into the script and choosing from the menu works just fine but when it call redirects and fails we...

SAN J · 09-12-2018

Customer is pulling two different reports – Application Summary Report and Contact Service Queue Activity Report. They are trying to match up the numbers between the two reports. I do understand CSQ is only a part of the application so typically the ...

SAN J · 05-07-2020

Thanks Anthony! Will try this out!

SAN J · 07-24-2019

For Finesse, doc states SAN is not supported. I left ours blank when generating the CSRs and the certs we got back work fine with IE but Chrome is complaining about no SAN. How did you get around this, specifically for FInesse and Chrome? TIA

SAN J · 11-30-2017

Jonathan, That's what I assumed but wanted to verify. Many thanks! Also, I wasn't aware of the EM API so thanks for that as well. Will definitely look into it. Much appreciated!!!

SAN J · 10-29-2017

Did you ever figure this out? Just did an upgrade to 10.6 and did utils vmtools upgrade and now showing Not installed. Just wondering what the fix was for you. TIA.

SAN J · 12-15-2016

I know this thread is somewhat outdated but wanted to see if anyone can shed some light about the callback script from Cisco Repository. I've deployed a variation of it but keeping pretty much all the callback functionality as is. The issue I'm runni...

Member Since	‎04-20-2005 08:30 PM
Date Last Visited	‎02-17-2021 09:11 AM
Posts	236
Total Helpful Votes Received	8

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UCCX 11.6 - passing session info via Place Call

UCCX v12.5 Sandbox Service Issue

Add Supervisor capability through UCCX API

After UCCX Call Redirect fails, no DTMF

UCCX 10X CUIC Report Discrepancy - Explanation Help

Re: Add Supervisor capability through UCCX API

Re: CUCM Certificates and Chrome

Re: UCCX Hot Desking (Finesse)

Re: FYI.. Deepak.. I did this..

I know this thread is