unity connection 7 - Import Users

[PAUL CHEN]

Hi,

I get a error message when I try importing or adding a user template.

Import error message:

can't import the dn , this alias has already being assigned to another object in this vms location"

I had earlier tried to create a unity user in Call Manager - end user configuration and deleted it . After that I kept getting the error message.

Other DN imports are working fine.

I can't find the object this dn has been assigned to.

Are there dependency records in unity connection ?

I tried deleting users , recreating , rebooting but to no avail.

Any help appreciated.

Thanks,

Paul

[PAUL CHEN]

I tried enabling the UC dependency records but could not even see any dependency records link to look at.

In fact, I imported the user but could not create the use template because it says the alias has already to assigned to another object in this vms location.

[Tommer Catlin]

I have seen where you delete the user in CUCM and the user is still orphaned in Unity Connection. Go into CUC and delete the subscriber mailbox.

Then re-create the user in CUCM, re-import.

[PAUL CHEN]

i forgot to mentioned that i imported it but could not create the user template - same error message.

In UC 7 message storage- mailbox stores membership there are no options to delete the mailbox ?

I am not sure where else to look.