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Unity Connection and Auto-Attendant

Tolulope Osho
Beginner
Beginner

Dear All,

I have a cisci unity connection installed at a client site that allows users to route calls to desired extension or to the operator making use of the auto-attendant feature, this has been working well for sometime now.

Lately this system does not fucntion as it should. If a call comes in from an external caller and the caller is prompted to enter the desired DN or press 0 to speak with the operator, it simply doesnt work after the user has input the numbers, this feature may work if the caller ends the call and reinitiates it.

Please, if anyone has an idea of what can be done to solve this, kindly share.

Regards,

Tolulopeos

3 Replies 3

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Does it work if you dial internally??

If yes, look into DTMF issues.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Well, it works internally without issues but I have checked the config on the Voice gateway and

dtmf-relay h245-alphanumeric is configured.

Do you have an idea of any other pointer outside DTMF?

Thanks

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

By the description I still believe this is a DTMF issue, use the port status monitor to see the behavior with an inside call and with an outside call to confirm or discard.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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