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Unity Connection – Custom Role to only allow resetting Passwords/PINs

Bill
Beginner
Beginner

I am trying to find a User Role which give access for a user to reset user Passwords/PINs.

The Helpdesk Admin role is described to do this, but it seems to give much more access than just passwords.

With this role I can view Call Handlers and listen to users Greetings, and so on.

 

I created a Custom Role and gave it only the Role Privilege of ‘Reset User Passwords’.

 

I tried this on Unity Connections version 11.5 SU1 and it does not seem to give any privileges.

Upon logging in, it says, ‘Not Authorized’ and I can’t see or do anything.

 

I tried the same thing with version 12.5 SU5, and it seems to give the same privilege as the Helpdesk Admin.

I can see Handlers and listen to Greetings, etc.

 

Does anyone know a way to assign privileges to a user so they can only reset PINs for user accounts, but see nothing else?

 

Thanks

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