we updated a Unity Connection 8.5.1.10000-26 to 8.5.1-12900-7 in front of an upgrade to Version 11.x. We got issues to install the 8.5.1-10000 in VMWare. So the productive Unity Connection is now running 8.5.1-12900-7. We can call Unity and hear the users greeting. We can leave a message after the tone.
But then there is no MWI light on the phones and when we login to the voicemail box, there are no new messages.
When i looked into the logs, i could not identify what the cause of this problem is. What i found are some error messages in the DBeventPublisher-Log:
09:22:54.546 |17597,,,DbEvent,10,WARNING: DbEvent!virtual HRESULT CConnMgr::Send(const CMsg&, CConnection*) failed : 0x80fe0020
09:22:54.546 |17597,,,DbEvent,10,WARNING: DbEvent!HRESULT CDbEventConnMgr::Send(CDbEventBlock, CConnection*) failed : 0x80fe0020
09:22:54.546 |17597,,,DbEvent,10,WARNING: DbEvent!HRESULT CDbEventConnMgr::ProcessIncomingDbEvent(CConnection*, CDbEventBlock&) failed : 0x80fe0020
09:22:54.546 |17597,,,DbEvent,10,ERROR ProcessIncomingEvent failed. 0x80fe0020: DbEventCommon/DbEventConnMgr.cpp (97)
09:22:54.546 |17597,,,DbEvent,10,WARNING: DbEvent!virtual HRESULT CDbEventConnMgr::MessageNotify(CConnection*, CMsg) failed : 0x80fe0020
09:22:54.546 |17597,,,DbEvent,10,ERROR - MessageNotify failed [0x80fe0020] : DbEventCommon/ConnMgr.cpp (726)
09:22:54.546 |17597,,,DbEvent,10,WARNING: DbEvent!HRESULT CConnMgr::ReceiveMsg(CConnection*) failed : 0x80fe0020
09:22:54.546 |17597,,,DbEvent,10,Socket 107 failed in ReceiveMsg : DbEventCommon/ConnMgr.cpp (667)
09:22:54.546 |17597,,,DbEvent,10,HandleConnection returned 0x00000001, removing connection from set : DbEventCommon/ConnMgr.cpp (587)
09:22:54.640 |17597,,,DbEvent,10,ERROR - Send failed [0x20] : DbEventCommon/ConnMgr.cpp (386)
09:22:54.640 |17597,,,DbEvent,10,WARNING: DbEvent!virtual HRESULT CConnMgr::Send(const CMsg&, CConnection*) failed : 0x80fe0020
09:22:54.640 |17597,,,DbEvent,10,WARNING: DbEvent!HRESULT CDbEventConnMgr::Send(CDbEventBlock, CConnection*) failed : 0x80fe0020
09:22:54.640 |17597,,,DbEvent,10,WARNING: DbEvent!HRESULT CDbEventConnMgr::ProcessIncomingDbEvent(CConnection*, CDbEventBlock&) failed : 0x80fe0020
09:22:54.640 |17597,,,DbEvent,10,ERROR ProcessIncomingEvent failed. 0x80fe0020: DbEventCommon/DbEventConnMgr.cpp (97)
09:22:54.640 |17597,,,DbEvent,10,WARNING: DbEvent!virtual HRESULT CDbEventConnMgr::MessageNotify(CConnection*, CMsg) failed : 0x80fe0020
09:22:54.640 |17597,,,DbEvent,10,ERROR - MessageNotify failed [0x80fe0020] : DbEventCommon/ConnMgr.cpp (726)
09:22:54.640 |17597,,,DbEvent,10,WARNING: DbEvent!HRESULT CConnMgr::ReceiveMsg(CConnection*) failed : 0x80fe0020
09:22:54.640 |17597,,,DbEvent,10,Socket 107 failed in ReceiveMsg : DbEventCommon/ConnMgr.cpp (667)
09:22:54.640 |17597,,,DbEvent,10,HandleConnection returned 0x00000001, removing connection from set : DbEventCommon/ConnMgr.cpp (587)
09:23:04.854 |17594,,,DbEvent,10,Clearing events less than 1894 : DbEventPublisher/DbEventPump.cpp (208)
09:23:28.571 |17597,,,DbEvent,10,Sender /home/tomcat/tomcat hung up [0x6b] : DbEventCommon/ConnMgr.cpp (748)
09:23:28.790 |17597,,,DbEvent,10,WARNING: DbEvent!HRESULT CConnMgr::ReceiveMsg(CConnection*) failed : 0x80fe0010
09:23:28.790 |17597,,,DbEvent,10,Socket 20 failed in ReceiveMsg : DbEventCommon/ConnMgr.cpp (667)
09:23:28.790 |17597,,,DbEvent,10,HandleConnection returned 0x00000001, removing connection from set : DbEventCommon/ConnMgr.cpp (587)
09:23:28.790 |17597,,,DbEvent,10,Sender ConfigData hung up [0x6b] : DbEventCommon/ConnMgr.cpp (748)
09:23:28.790 |17597,,,DbEvent,10,WARNING: DbEvent!HRESULT CConnMgr::ReceiveMsg(CConnection*) failed : 0x80fe0010
09:23:28.790 |17597,,,DbEvent,10,Socket 17 failed in ReceiveMsg : DbEventCommon/ConnMgr.cpp (667)
09:23:28.790 |17597,,,DbEvent,10,HandleConnection returned 0x00000001, removing connection from set : DbEventCommon/ConnMgr.cpp (587)
What could be the problem why we can't get MWI and new messages? How can i troubleshoot this?
