cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
423
Views
0
Helpful
1
Replies

Unity Connection Voicemail History Question

Tyler Buckland
Level 1
Level 1

Is there any way to track the total number of voice mails per month that are sent to a specific Unity mailbox, even after the messages have been deleted?

1 Reply 1

Manish Gogna
Cisco Employee
Cisco Employee

Hi Tyler,

I tried checking if there is any such option / report available on Unity Connection but did not find it. You may consider the following points about mailbox storage though:

Talking about the 'Mailbox Store Size', you can verify the mail box store size from the CUC Admin Page > Message Storage > Mailbox Stores > Mailbox (Default is UnityMbxDb1) > 'Maximum Size before Warning'. If the mailbox store reaches 90 percent of this value, Connection logs a warning in the system log. If the mailbox store reaches 100 percent of this value, Connection logs an error in the system log and no point in time it will stop accepting the messages until the disk space is completely full. The mailbox store can keep on growing depending on the availability of the free space available on the disk.

The 'Send/Receive Quota' for the UC Subscriber works a little differently. In this case when a user is configured to use a particular amount of disk space for voice mailbox quotas, and when the mailbox for that user reaches the size specified in the Send/Receive Quota field, the user is prevented from sending or receiving any more voice messages. You might want to consider the fact that 14 MB quota is about 215 minutes of recording using G729 and about 30 minutes of recording using G711.

Manish

- Do rate helpful posts -