Unity Extension Forwarding

[michael.george]

Hi,

Is there any possible way to use just Unity 4.1 and Call manager 4.1 to set up using call handlers (or by other means) a way of having a prompt that says:

'If you know the extension you are looking for please dial #'

and then the user is able to hit the '#' key and immediately type the extension they want to be transfered to and then be routed to that extension, regardless or whether that extension is a subscriber or not?

i.e. I hear the above message, I press #, then I press 1234 and then I get transfered to extension 1234 (and then it rings that phone of course).

I seem to find that using the distribution list you have to enter via first and or last name which is not what I'm looking for. I know this can be done in IPCC but I'm trying to avoid any complications if possible.

Any help is very much appreciated.

[scott.barnett]

Thanks for the information. I was actually wondering what the default was for Call Handlers themselves, or if they could be customized for various Call Handlers.

I'm pretty happy with the current setup, although, I'm on the fence with regards to leaving the confirmation recording. I'm thinking of doing a testbed with some of my users to get some feedback. I think I might leave it, but I'll see what kind of feedback I get.

I actually received another workaround from TAC, but they do not recommended it for large ranges of MeetMe numbers. It is viable, for a few MeetMe numbers, though.

Here's the TAC workaround:

1. Allow caller input during greeting should be checked on the call handler in question.

2. Create an Internet Subscriber by using the + Icon on the Subscriber page and then selecting Internet Subscriber, give any email as your SMTP address, as this means that if call is not answered the voice mail would be sent to that email address.

3. Once Internet Subscriber is created, go to Call Transfer and then select Yes, ring subscriber at his extension which would be the meetme number.

In closing, I must take a moment to thank everyone, as this forum was the quickest resource I found to make this configuration happen quickly.

Thanks all!