Unity hangs up on caller

jones_amy · ‎04-20-2005

I have unity 404sr1 and ccm 334...voicemail only 70 people. When a caller from the outside world or from the inside leave a msg unity only allows 30 seconds and plays the you maximum message length has been reached. I have checked everywhere, the template the the subscribers are in shows msg length as 300 milliseconds...the cos for outside callers shows 300...I am also getting a 634 error that states port (1) recording stopped due to a leading time out silence. Any Ideas...

Hin Lee · ‎04-20-2005

Open Unity Licensing, check the values for

1) Languages - at least 1

2) Message Recording Full Length - Licensed

jones_amy · ‎04-20-2005

it says not licensed

jones_amy · ‎04-20-2005

and language 0

lindborg · ‎04-20-2005

Sounds like you need to contact your account team and get a new license (or apply your old one if it didn't take during setup). The 30 second limit is hard coded when the system isn't licensed - it'll also limit you to two active ports and wont let you add more users if you have more than 10 (you can verify this) - it'll run with more users for a while but it wont let you add more.

If it says not licensed, that sounds like what is happening...

Hin Lee · ‎04-20-2005

The box that Unity 4.0 came in will have a PAK number. Email the PAK number to Licensing@cisco.com and inform them that the license file that was sent to you is missing at least two entries:

Languages and Message Recording Full Length

jones_amy · ‎04-21-2005

Thanks everyone for the input....I am getting the new file now....is there a way to look at the license that is on there and see if it has these thing in it and it just didnt take?

Hin Lee · ‎04-21-2005

You should see at least these four lines; they may not all be in one file but so long as they are all there.

INCREMENT LicMaxMsgRecLenIsLicensed cisco 4.0 permanent 1

INCREMENT LicLanguagesMax cisco 4.0 permanent 1

INCREMENT LicVoicePortsMax cisco 4.0 permanent xx

INCREMENT LicSubscribersMax cisco 4.0 permanent xx

jones_amy · ‎04-21-2005

thanks....licensing came to me real fast after I requested it and I plugged it in and it works great!...Thanks for the help..