Voicemail randomly plays over phone or speaker

[jdcutcher]

There is one affected user in our Enterprise. When playing voicemails that are set to play back on phone, the messages sometimes play over internal speakers.

If you replay the same message it likely goes right back to the playing over the phone. All settings indicate playing over phone. The voicemail is not accessed in any odd way, simply hitting the play button.

Obviously, we'd like to always play back on the phone, as the configuration would suggest. Any ideas what might be causing this?

Viewmail version 3.1(3.0)

[vharsha]

Never heard of this one. How long has this been happening? If this started happening recently, you could check if some new software was installed on this user's PC. The device selection is stored in the registry and read from there when you hit the play button.

Also, you seem to using a pretty old version of VMO. Any chance you could upgrade VMO and try again? I'm guessing you also have a 3.x version of Unity. If yes, try upgrading to VMO 4.0.3b.