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Webex Dropped Call

Colin Crubaugh
Level 1
Level 1

Had a webex call that dropped 15 minutes after the meeting started so I looked at the log and it gave me the error below.

04/18 15:10:41:00          WARN          2097154          mp_calls.cc          5014          (5165,0,0,0)          Call failed, error = 5165

04/18 15:10:41:00          WARN          2097198          mp_calls.cc          2740          (5165,0,0,0)          Call failed in ConfSched, error=5165

Anybody have any idea/suggestions for me?

Thanks

3 Replies 3

bwhite8165
Level 1
Level 1

We also have the same issue.   We are noticing that most cals are dropping between 15-20 minutes.

Mike Spooner
Level 1
Level 1

A fix was released in version 8.5(4.1035): https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtz94274

Good luck

Goodwin
Level 1
Level 1

It's the end of 2020 and we are still having the entire call lose audio.