We have CUIC 8.5 (2). I have a customer that would like to view a real-time display that shows the average speed of answer throughout the day. They would like it to be a running total. So by 4:00pm, they would like to know what the average speed of answer has been so far today. I know that the Call Type Real Time Display has the fields Answer Wait Time Today and Calls Answered Today. The Answer Wait Time is in seconds though. So, any idea how to change this into a chart to give them the information they are looking for? Thank you!
