12-28-2009 12:28 PM - edited 03-19-2019 12:12 AM
CUCM 7.1.3
Unity Connection 7.1.3
CUPS 7.0.2
I'm trying to configure my CUPC client to connect to voice messaging. I keep getting the "Invalid Credentials or Account Locked" error message when I look at server health. What username and password should I be configuring the CUPC client with?
In Unity Connection I have gone to Users > Edit > Change Password. Then I've set the "voice mail" and "web application" passwords to be the same. I configure CUPC with this password and the Unity Connection user alias. I have also tried entering the user extension instead of the alias but get the same error message.
Any ideas?
Thanks,
-mike
Solved! Go to Solution.
12-28-2009 09:47 PM
You may test IMAP login with telnet. See http://htluo.blogspot.com/2009/01/how-to-test-imap-connection.html
Thanks!
Michael
12-28-2009 09:47 PM
You may test IMAP login with telnet. See http://htluo.blogspot.com/2009/01/how-to-test-imap-connection.html
Thanks!
Michael
12-29-2009 06:23 AM
Michael,
I actually came across your article prior to my original post but it looked like the IMAP testing detailed was for Unity and using an MS Exchange server. I tried doing a telnet to the cups server on port 143 but that failed. Is that how I test IMAP on Unity Connection?
Thanks,
-mike
12-29-2009 06:27 AM
If you're using Unity Connection, the IMAP server is the Unity Connection server.
Try to telnet to the Unity Connection server on port 143. The username is the "End User" of CUCM. The password is the "Web Application" password of Unity Connection (unless you're using LDAP authentication for Unity Connection).
Thanks!
Michael
12-29-2009 06:28 AM
Scratch that (above). I was able to telnet to the Unity Connection server (duh) but am getting the following error:
"user is not licensed for IMAP"
12-29-2009 06:32 AM
Then you should go to Unity Connection Administration > Class of Service. There should be a default class called "Voicemail User" something. And it's the default CoS for all users. Click on this class and you'll find the IMAP settings. You should allow user access IMAP header and body.
The detailed steps are explained in this book: http://www.lulu.com/content/5552336
Thanks!
Michael
12-29-2009 07:23 AM
Got it working. Just had to license the users in the Unity Connection class of service configuration.
From here:
http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/installation/guide/servrec.html
Step 1 Set up a new or existing class of service in Cisco Unity Connection Administration to enable Internet Mail Access Protocol (IMAP) client access to voice messages.
a. Expand Class of Service in the left pane.
b. Click Class of Service.
c. Click the display name of the applicable class of service in the Search Results table, in the Search Class of Service window.
d. Check Allow Users to Use Unified Client to Access Voice Mail for port 7993 and TLS, under Features.
e. For all other ports and protocols, perform the following steps:
–Check Allow Users to Access VoiceMail Using an IMAP Client under Licensed Features.
–Select Allow Users to Access Message Bodies.
–Check Allow Users to Use Unified Client to Access Voice Mail under Features.
f. Click Save.
-mike
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