Showing results for 
Search instead for 
Did you mean: 

CUPC incoming call notification issue and removing 9 from IP Phone display when called

Afternoon all,

I was wondering if anyone knows why cisco personal communicator removes the zero from the incoming call notification. This issue only impacts an incoming call from an external number.

Also, I'm not able to remove the '9' from the display of an IP Phne for an incoming external call.

I'm running CUCM 7.1(3)SU2.

Any assistance would be apprecaiated.    




Joseph Martini
Cisco Employee
Cisco Employee

I'm not sure what you mean by removing the zero from an incoming call, is this the leading zero(s)?  Is CUPC in deskphone (CTI) or softphone (SIP) mode?  To remove the leading 9 from displaying on your IP phones, I'm guessing that's there for dialing from missed calls so you don't have to edit dial, you could look at application dial rules to prefix the 9 instead of adding it to the calling party number so it's not seen.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: