cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
214
Views
0
Helpful
1
Replies
Not applicable

Deleting messages in Unity through IMAP.

We are running Unity Connection 10.5.2.10000-5 and some of our users access their voice messages through IMAP with Outlook 2013 and 2016. I am receiving complaints regarding the inability to delete messages from Outlook. When attempting to delete a message from Outlook we get an error message saying "The operation cannot be performed because the object has been deleted." From what I understand this is due to the process of deleting a message in Unity Connection being different than an IMAP email deletion. 

Is there any way that we can allow our users to delete messages from their Outlook?

Everyone's tags (1)
1 REPLY
Beginner

Re: Deleting messages in Unity through IMAP.

I have the same issue with Outlook 2016.  A workaround that seems to work is to open the voicemail message and press the Delete button instead of trying to delete the message from the inbox view.  

CreatePlease to create content
Ask the Expert- MPLS troubleshooting