The promotion does cover Uconn. Of course you may have multiple steps since COBRAS which is used to migrate from Unity to Uconn requires 4.0.5 or higher
The promotion does cover Uconn. Of course you may have multiple steps since COBRAS which is used to migrate from Unity to Uconn requires 4.0.5 or higher
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...
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This event had place on Thursday 22, October 2020 at 10hrs PDT
Introduction
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) dep...
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I am confused about RONA. I am looking at Precision Queue Interval report that I run at the end of the day to get daily totals. One queue has 110 calls offered, 34 RONA, 76 Handled, and 0 abandoned. Are RONA calls considered handle...
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(view in My Videos)
This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deplo...
view more
Dear all,
there is a lot of evolution on Hybrid services for On-Premises CUCM/BE6k solution.
These kind of services allow customers to continue operate with on-premises Cisco Collab model and at same time get amazing features from the Webex cloud.&...
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