Multiple Users / One Unity Voicemail Box

[Chris Ellisor]

When you have one box that has multiple users that can access it, is there a way to limit the access to the box to one user at a time?  I can't find where or if this is even an option to do.

[Saurabh Agnihotri]

Hi Chris,

Are you using Unity or Unity Connection? Can you also specify the version?

I doubt there is any such way to prevent simultaneous access to a mailbox, but I can double check it for you.

HTH!!!

Regards,

Saurabh Agnihotri

[Chris Ellisor]

Cisco Unity 7.0

Never been asked this before, but wanted to check to see if that is an option... don't think so, but still wanted to ask.

Thanks, Chris

[Saurabh Agnihotri]

Just confirmed that it is not supported.

Refer to the following thread:

https://supportforums.cisco.com/thread/312369

Jeff Lindborg says:

"Neither Unity or Connection are designed for multiple users accessing  the same mailbox at the same time - neither system "locks" mailboxes so  you will always have windows for those types of issues (i.e. someone  marks a message read right before another user goes to hear it).  This  is not a supported scenario in either product line and never has been."

Hope that helps.

Regards,

Saurabh Agnihotri

[Brad Magnani]

Hi Chris,

There's no way to limit concurrent mailbox access.

Brad

[Chris Ellisor]

Thanks Brad, I did not think so.  Thanks for your feedback.

Chris