11-05-2010 11:55 AM - edited 03-19-2019 01:52 AM
Hi,
Can the Unified Communications Manager Business Edition 8 be able to route inbound calls to a predetermined sales agent based on the geographic inbound call?
Thanks.
11-06-2010 03:52 AM
CallManager cannot route based on calling party number: http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsy52473. However if calls from certain geographic locations came in on different gateways you can set the CSS to reach different partitions to route calls differently.
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