My customer has a Unity connection 8.5 integrated with CUCM 8.5 using SCCP.
We are trying to implement an AA-like script. Everything is OK, except system call tranfer delay. It is about 6 seconds if we use 3 second interdigit timeout for the call handler.
I researched traces a bit and see that additional delay (becides 3 second for interdigit timeout) arises because Unity connection emulates SCCP phone behavior, send 8 differend keypad messages and introduces 0.3 second delay between these messages with digits (we have 8-digit number which leads to 2.5 seconds of additional delay).
1) If we will change to SIP will UCx send the number to CUCM enbloq, thus eliminating the delay of sending 8 different messages with 0.3 sec delay?
2) Can we change this 0.3 sec delay for SCCP inegration?
3) Is it possible to avoid 3 second interdigit timeout waiting (I tried # sign, don't help, I put in restriction table to wait for minimum and maximum 8 digits, don't help).
Cisco CUCM Connector for Work from Home/Field Executives Cisco CUCM telephony setup is deployed at enterprise networkAs per enterprise business requirement Sales Executive/Relationship Manger need to call their customers using the existing ente...
attached pdf is not final but sharing first version
will continue later hopefully with more hints and additions
note this is not an official guide, there is chance that I miss better alternatives
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