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osmannayeem
Beginner

Unity Directory Handler Name Matching Logic

Hi, can anyone help me to understand name matching logic of voice enabled unity directory handler?

 

1- Which part of the name it is considering for matching? Last name? first name? or Display name? If first name has two words, does it consider first word only for partial match?

 

2- Lets say I have two departments - "Pharmacy Admin" and "Pharmacy Accounting". If i add these two contacts as regular firstName and LastName format - unity cannot find the match. It works only if i keep last name blank and first name contains both the words like "Pharmacy Admin". Only then if i say Pharmacy, it is telling me that there are two matches, which one i meant. Is this a normal behavior?

 

 

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Nithin Eluvathingal
VIP Mentor

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Nithin Eluvathingal
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