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franx_C
Beginner

VCS drop a connection with same endpoint Polycom HDX after 2 hours

Hi ,

i ' ve a problem , with a VCS Control and some Endpoint Polycom HDX.

I use a TMS and 2 mediablade MCU registered on VCS.

I connect various endpoint with ip address (in the VCS there is a Membership rules for the internal private ip address) , but same endpoint after 2 hours drop a connection.

I examine the problem with a sniffer:

10.253.40.4 is the Endpoint

10.49.64.190 is the VCS Control

                 Cattura.JPG

from the vcs i can see:   (10.49.72.20 is the mediablade - codian MCU)

VCS.JPG

I DON'T KNOW what can drop the connection.

in my network i've another gatekeeper.

If i register the same endpoints at the other gatekeeper and i call this with the e164 number the connection works very well and there isn't any fault.

Only whit a VCS there is a problem.

The VCS and the other Gatekeeper are uder a pix cisco firewall, bau there a rules that permit all ip from the network.

The specialist have verify the firewall and there aren't any drop.

what can i do ?

i try to modify the timer on the H323 vcs parameters, so:

h323.JPG

can you help me , please ?

Thanks in advance

Francesco Costalunga

1 REPLY 1
franx_C
Beginner

but when i modify the timer (call time to live or time to live) i can reset the vcs o re-register the mcu ?

Thanks in advance

FC

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