We changed virtual machines and updated the OS to Windows 10. Everything is working great except some reps cannot tag their calls (wrap up reason). Call variable layout, wrap up codes, etc are all correct and working as some of the ones we changed ha...

If agents are not logged into a specific queue, I need to immediately route this to another queue to take the calls. Best process to make this change?

I have a need to have number go directly to voicemail for a function in the company. Have DN setup but need to associate mailbox without associating with a device. Thanks!