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Aseem Anand
‎02-12-2019
Cisco Employee
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600 Helpful Vote
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100 Helpful Vote
50 Accepted Solution
15 Accepted Solution
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Member since ‎03-30-2011
552
Posts
780
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78
Solutions

Re: UCCX Queries

Created by in Contact Center
09-06-2018
09-06-2018
Hi, Please find my inputs: Q. The system was configured with JTAPI 1 and JTAPI 2, please advise furt...

Re: UCCX script to record and combine multiple prompts

Created by in Contact Center
08-30-2018
08-30-2018
Hi, You can use the recording step in the script to save the responses to those questions in the doc...

Re: UCCX agent skill assignment

Created by in Contact Center
08-29-2018
08-29-2018
I am assuming when you say you have 8 projects, you are referring to 8 Applications/queues. If thats...

Re: Set Not Ready from Talking State

Created by in Contact Center
08-25-2018
08-25-2018
Refer to the link below: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_ce...

Re: How to mark short calls in UCCX as handled

Created by in Contact Center
08-25-2018
08-25-2018
Check the below post as it had the same requirement: https://community.cisco.com/t5/contact-center/a...

Re: Configure Bria4 with extensions created in Cisco SandBox

Created by in IP Telephony and Phones
08-25-2018
08-25-2018
Hi, Can you share the detailed Cisco Call manager traces from CUCM covering the registration attempt...

Re: Need Cop file - cmterm-jabber-desktop-eight-Lines.k3.cop.sgn

Created by in IP Telephony and Phones
08-25-2018
08-25-2018
Hi Amit, The cop file is there in the file CiscoJabber-Admin-ffr.12-1-0.zip under the CUCM folder. h...

Re: Unable to delete reports in CUIC 11.6(1)

Created by in Contact Center
08-25-2018
08-25-2018
There would not be any issues with the system if you delete the stock reports but adding the report ...

Re: Hi,

Created by in Contact Center
08-23-2018
08-23-2018
if its happening just for one user then i would suggest you to rule out the possibility of any unsup...

Re: Cuic reporting issue.

Created by in Contact Center
08-23-2018
08-23-2018
Hi. if its an HA setup, can you check the dbreplication on the CCX by running: utils dbreplication r...

Re: No option to "regenerate" self signed certificate uccx 11.5?

Created by in Contact Center
08-23-2018
08-23-2018
Hi, Can you please share the screenshot from the certificate management on the UCCX showing the list...

Re: Unable to delete reports in CUIC 11.6(1)

Created by in Contact Center
08-23-2018
08-23-2018
Hi, The interface which you are using is old & would not let you delete the reports. You need to log...

Re: UCCX CallBack Script-How to Populate the "confirm the callbacknumber" Prompt in BaselineAdvQueuing.aef

Created by in Contact Center
08-23-2018
08-23-2018
Hi There, You can use "CreateContainerPrompt" step under prompts on the editor to concatenate the pr...

Re: Help Change music on hold default IP phone when press hold

Created by in Contact Center
08-22-2018
08-22-2018
If you are not using the hold/unhold on script then MOH will be played from the user/network on hold...

Re: Report for calls taken p/month for the group?

Created by in Contact Center
08-22-2018
08-22-2018
Hi, You can check the traffic analysis report and see if it helps you pull what you want. Refer to t...
Public Statistics
Date Registered ‎03-30-2011 02:36 PM
Date Last Visited ‎02-12-2019 08:01 PM
Total Messages Posted 552
Total Helpful Votes Received 780