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Aseem Anand
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About Aseem Anand
02-12-2019
Aseem Anand
Cisco Employee
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Member since
03-30-2011
552
Posts
840
Helpful
78
Solutions
Latest Contributions by Aseem Anand
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Re: UCCX Queries
Created by
Aseem Anand
in
Contact Center
09-06-2018
09-06-2018
Hi, Please find my inputs: Q. The system was configured with JTAPI 1 and JTAPI 2, please advise furt...
Re: UCCX script to record and combine multiple prompts
Created by
Aseem Anand
in
Contact Center
08-30-2018
08-30-2018
Hi, You can use the recording step in the script to save the responses to those questions in the doc...
Re: UCCX agent skill assignment
Created by
Aseem Anand
in
Contact Center
08-29-2018
08-29-2018
I am assuming when you say you have 8 projects, you are referring to 8 Applications/queues. If thats...
Re: Set Not Ready from Talking State
Created by
Aseem Anand
in
Contact Center
08-25-2018
08-25-2018
Refer to the link below: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_ce...
Re: How to mark short calls in UCCX as handled
Created by
Aseem Anand
in
Contact Center
08-25-2018
08-25-2018
Check the below post as it had the same requirement: https://community.cisco.com/t5/contact-center/a...
Re: Configure Bria4 with extensions created in Cisco SandBox
Created by
Aseem Anand
in
IP Telephony and Phones
08-25-2018
08-25-2018
Hi, Can you share the detailed Cisco Call manager traces from CUCM covering the registration attempt...
Re: Need Cop file - cmterm-jabber-desktop-eight-Lines.k3.cop.sgn
Created by
Aseem Anand
in
IP Telephony and Phones
08-25-2018
08-25-2018
Hi Amit, The cop file is there in the file CiscoJabber-Admin-ffr.12-1-0.zip under the CUCM folder. h...
Re: Unable to delete reports in CUIC 11.6(1)
Created by
Aseem Anand
in
Contact Center
08-25-2018
08-25-2018
There would not be any issues with the system if you delete the stock reports but adding the report ...
Re: Hi,
Created by
Aseem Anand
in
Contact Center
08-23-2018
08-23-2018
if its happening just for one user then i would suggest you to rule out the possibility of any unsup...
Re: Cuic reporting issue.
Created by
Aseem Anand
in
Contact Center
08-23-2018
08-23-2018
Hi. if its an HA setup, can you check the dbreplication on the CCX by running: utils dbreplication r...
Re: No option to "regenerate" self signed certificate uccx 11.5?
Created by
Aseem Anand
in
Contact Center
08-23-2018
08-23-2018
Hi, Can you please share the screenshot from the certificate management on the UCCX showing the list...
Re: Unable to delete reports in CUIC 11.6(1)
Created by
Aseem Anand
in
Contact Center
08-23-2018
08-23-2018
Hi, The interface which you are using is old & would not let you delete the reports. You need to log...
Re: UCCX CallBack Script-How to Populate the "confirm the callbacknumber" Prompt in BaselineAdvQueuing.aef
Created by
Aseem Anand
in
Contact Center
08-23-2018
08-23-2018
Hi There, You can use "CreateContainerPrompt" step under prompts on the editor to concatenate the pr...
Re: Help Change music on hold default IP phone when press hold
Created by
Aseem Anand
in
Contact Center
08-22-2018
08-22-2018
If you are not using the hold/unhold on script then MOH will be played from the user/network on hold...
Re: Report for calls taken p/month for the group?
Created by
Aseem Anand
in
Contact Center
08-22-2018
08-22-2018
Hi, You can check the traffic analysis report and see if it helps you pull what you want. Refer to t...
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Public Statistics
Date Registered
03-30-2011
02:36 PM
Date Last Visited
02-12-2019
08:01 PM
Total Messages Posted
552
Total Helpful Votes Received
840
Helpful Votes Given To
User
Helpful Count
Jason Williams
5
stsouvle
5
Ramamoorthy Shanmugam
5
Tray Stoutmeyer
5
Gerson Fabian Morales Marin
5
See all >
Helpful Votes From
User
Helpful Count
GI Alex
5
julijana.simic1
10
Ela_68
5
i.leridant
5
HeberBorges
5
See all >