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There have been many issues on CUCM in regards to logging partition or high CPU because of a few services have trace level set to Debug. By default the trace level is Info, and it should be kept in that way unless you have been advised by TAC or if...
Introduction:
Device type "Cisco Telepresence DX 70/80" are not there on CUCM by default, although different device type " Cisco DX 70/80 " does exist on CUCM by default.
Difference between "Cisco Telepresence DX70" & "Cisco DX 70"
Device type Cisc...
Introduction:
This document covers troubleshooting approach when working on NTP issues with CUCM and other UC APPS.
Pre-Requisite:
Knowledge of NTP and CUCM
Recomendation:
1. NTP is a Client\Server protocol which communicates over User Datagram ...
Introduction
The article describes the procedure to provision country dial-plan for a country other than US or UK.
Prerequisites
Knowledge of CUCDM dial plan schema and types of Dial-plan
Requirements
CUCDM dial plan knowledge
Components Used...
Introduction:
This discussion talks about the process to collect the logs from HCMF for TAC.
How to set trace-levels on HCMF?
Step1:
Get the complete name of the service from the command “utils service list”. For example “ Cisco HCS CUCDMSync Serv...
Hi,
Please find my inputs:
Q. The system was configured with JTAPI 1 and JTAPI 2, please advise further: What is the purpose of creating two JTAPI account?
A. The two users are configured in a HA Setup where the JTAPI 1 would control the CTI RP a...
Hi,
You can use the recording step in the script to save the responses to those questions in the documents doc1, doc 2 and doc 3 for example and then use the container prompt to concatenate them.
Thanks,
Aseem Anand
(Please rate if useful)
I am assuming when you say you have 8 projects, you are referring to 8 Applications/queues.
If thats the case then you can create three resource groups RG1, RG2 and RG3.
RG1 --> Agents 1 to 7
RG2 --> Agent 8 to 14
RG3 --> Agent 15 to 20
For...
Refer to the link below:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/user/guide/UCCX_BK_F9324467_00_finesse-agent-and-supervisor-desktop.pdf
Thanks,
Aseem Anand
(please rate if useful)
Check the below post as it had the same requirement:
https://community.cisco.com/t5/contact-center/adjusting-abandoned-call-timer/td-p/2364794
Regards,
Aseem Anand
(Please rate if useful)
