Dears, We have configured Auto Answer in CUCM but Call went on RONA. Please i need support to understand what is happening. but 1 thing need to mention here Agents are working from Home over the VPN.
Thank you so much Roger for the reply in my support, but here is one question if i did not configured RONA timer how call is going to another agent, it means there will be some default value in UCCE?
