RONA is not Configured and Auto Answer in CUCM Configured.

[ZainIPCCGroup6715]

Dears, We have configured Auto Answer in CUCM but Call went on RONA. Please i need support to understand what is happening. but 1 thing need to mention here Agents are working from Home over the VPN.

[Roger Kallberg]

I don’t think that auto answer functionality on a directory number would work in combination with contact centre systems. What is your use case for wanting to use this?

[ZainIPCCGroup6715]

Thank you so much Roger for the reply in my support, but here is one question if i did not configured RONA timer how call is going to another agent, it means there will be some default value in UCCE?

[Roger Kallberg]

Sorry but I don’t have any knowledge about UCCE. So I can’t help you with this.

[Shalid Kurunnan Chalil]

Hi, 

How did you come to know that the call went to RONA? 

Can you paste your PG and RTR logs here?  

Check your agent desk setting if you have any Ring No Answer Time configured. ideally, RONA to work the Ring No answer time in UCCE should be less than the Forward No answer timer in the call manager. 

Regards,