01-31-2021 03:50 AM
Dears, We have configured Auto Answer in CUCM but Call went on RONA. Please i need support to understand what is happening. but 1 thing need to mention here Agents are working from Home over the VPN.
01-31-2021 05:47 AM
I don’t think that auto answer functionality on a directory number would work in combination with contact centre systems. What is your use case for wanting to use this?
01-31-2021 06:18 AM
Thank you so much Roger for the reply in my support, but here is one question if i did not configured RONA timer how call is going to another agent, it means there will be some default value in UCCE?
01-31-2021 06:44 AM
Sorry but I don’t have any knowledge about UCCE. So I can’t help you with this.
01-31-2021 11:29 AM - edited 01-31-2021 11:31 AM
Hi,
How did you come to know that the call went to RONA?
Can you paste your PG and RTR logs here?
Check your agent desk setting if you have any Ring No Answer Time configured. ideally, RONA to work the Ring No answer time in UCCE should be less than the Forward No answer timer in the call manager.
Regards,
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