I have a customer with CUCM 7.1.3 I am trying to find an example "Department Billing Summary" report that can be generated by CDR Analysis and Reporting Tool. Can anyone tell me where I can find this example report?

Does anyone know the maximum number of users that can be displayed in a directory search for a 7961/41 phone?

Can anyone out there tell me what the maximum number of entries are for the "Missed Calls", "Received Calls" & "Placed Calls" directories are on an IP Phone. Are the limits model dependant and where would I go to find this information. I have tried s...

I have recently installed two ports of a 6608 blade as PRI gateway connections to a Nortel PBX. This allows for IP Phones to call Nortel Phones and the Nortel is also the IP Phones gateway to the PSTN. My problem is I have intermittent problems with ...

I am having a difficult time getting web attendant to work when the primary CM is down and switchover to secondary CM has occurred. Two problems occur - calls to the pilot point get fast busy (they should get Unity AA and they do when primary CM is u...