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I am configuring an Outbound IVR Progressive Campaign using UCCX version 9.0.2 and CUBE. Is this supported? I saw a note in this got a bit worried. http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/11608...
We have Unity 5.0 in a failover configuration with Exchange 2007 partner and mail store servers. Our Exchagne 2k7 servers are being patches with SP 2 in a few weeks. I have the Exchange 2k3 system management tools installed on our Unity servers so ...
Is there any way to manually purge inactive user accounts in UCUM 7.1.2? I changed my AD integration and still have duplicate accounts for many of the users showing up in the corporate directory on the phone and in the users page in the CallManager....
We just started the migration of our Voice Mail only system to Unified Messaging within our Corporate Domain. We have Unity 4.2.1, in a failover scenerio. We are running Exchange 2003 and all servers are Windows 2003. We are looking to support roug...
I have a user who lost his call history. Does anyone know what log file/message will show if a user "clears" the history? I suspect it is being cleared by mistake.
Hi Choung-
Were you able to resolve your issue? I am having the same problem with creating/running reports with a chart view. I can see the data in SQL but the report will not format correctly in CUIC.
Any resolution?
Thank you,
Michele
I am also curious how you collected the sequence number - I have been able to expose the Session ID but the sequence number is not working for me either. My goal is to merge these two pieces of data into one callVariable.
If you have been able to ac...
Thanks for the response David. Do you know where I can get the E2K3 management tools? The Message store disks were not shipped to me when I placed the order and our Exchange team can not seem to find their copy. Michele
Also make sure the line association box is checled in the Remote Destination Configuration, that the Owner ID is correctly applied to the phone and 'Device Mobility Mode' is set to ON.Michele
