We juss switched to CCX 8.0 last week.  Everything has been working fine.  All supervisors could login and select their team which is only one called default.  Today one of the supervisors logs in to the supervisors desktop, but when selecting the de...

We just moved froIPCC express ver 3.5 to UCCX 8.0 and we need to block agent to agent chats.  We had this back in 3.5.  We just need the agents to be able to send to supervisors.  Also when a Supervisor send a chat ( not a team message) to all agents...

Currently we have Call Manager 4.02a with IPCC Express 3.52 and both are almost at end of support. I was given version 7.0 of both products to test with before we commit to purchasing. I have a HP DL 380 G4 with 3.6 gig CPU, 2 gig memory, and 2 72...

I can't find anywhere where the agent/supervisor chat logs are stored. Is there a way to capture those?

We are currently running Call Manager, Unity, and IPCC Express on HP DL 380 G3?s. Every 3 years on our critical server we put them on new hardware. HP is no longer selling the G4?s with SCSI drives. Is Cisco or anyone running these products on the...