Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
We have Agent 1 who answers an inbound call but needs an interpreter. Agent 1 presses Consult and dials (external) to a 3rd party interpreter company. When Agent 1 gets the language interpreter agent, they press Conference. The interpreter finds out ...
Cisco UCM 12.5 - Webex users have a shared extension on 2nd line that is recorded in Calabrio. If someone makes an outgoing call on the shared extension, the next inbound call, after being answered, sometimes keeps ringing on the other profiles. They...
After answering a call in Webex, the call window shows the name or "unknown" for the ID of the caller, but it does not show the extension or number the person called from. How can I display the number of the inbound caller?
Apologies, but I'm not sure what RTMS vs non-RTMS means. We have a UCM that the CSF profiles are registered to, and moving from on-prem UCCX/Finesse (with softphone agents) to WxCC. I hope that helps clear it up? Thanks.
The number is shown when the call is first presented (for the Decline/Answer pop-up notification), but when the call is answered and the active call window is up, the number is not displayed. Our agents use the calling number to look up/search for in...
