We have Agent 1 who answers an inbound call but needs an interpreter. Agent 1 presses Consult and dials (external) to a 3rd party interpreter company. When Agent 1 gets the language interpreter agent, they press Conference. The interpreter finds out ...

Cisco UCM 12.5 - Webex users have a shared extension on 2nd line that is recorded in Calabrio. If someone makes an outgoing call on the shared extension, the next inbound call, after being answered, sometimes keeps ringing on the other profiles. They...

After answering a call in Webex, the call window shows the name or "unknown" for the ID of the caller, but it does not show the extension or number the person called from. How can I display the number of the inbound caller?