I have Cisco Unified CM V.18.104.22.16800-12 and Cisco Unity V. 1.1 Build 10 in a Server 2003 environment. I have limited CM and/or Unity experience but need to setup an afterhours call handler that will roll calls to our mainline over to an extension ringing to a number of people's desk for four rings before forwarding on the a company directory or general voicemail. Any assistance or advice that could point me in the right direction would be greatly appreciated.
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I am having an issue with a Cisco 7941G-GE (SCCP) not booting after a reset. I got a report of a PC not able to connect through a phone that has been in service. I swapped out cabling and tried a couple of, known good, laptops so I am fairly confident it is the phone and/or the PC port on the phone. I verified that the PC port was enabled in Call Manager (CCM 7.1.5) and did a "Servce - **#**" reset but as the phone was rebooting I saw it was trying to update to sccp41.9.0 but was getting an "auth failed" error. It would cycle through the fail a couple of times and then finish booting. I didn't know but was hoping that it was causing the issue with the PC port so it did a Soft, "123456789*0#" hoping it would reload the firmware. That was when things just started getting worse. After the soft reset it would start the update and then go to the Cisco logo and freeze. I gave it pleanty of time before trying it again with the same results. At that point, I did a, "3491672850*#" hard reset but that just wiped it out. It went to a blank screen and is just dead in the water. Every so often the speaker key will light up for a minute and the line 1 LED flashes and it is dead again. Will CCM reload the firmware after a hard reset? I have verified DHCP has the code 150 for CM and that the TFTP server has the files but it won't connect, register or load. Thanks!
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