Our customer ask me to collect the start and end time of every call before the call sent to an agent.How can I get the parameters?Sent from Cisco Technical Support iPad App

The requirement is that the call must be transfered to one certain agent (for example,agent 01),but the agent may be talking or not log in or other reasons.So ICM must make sure that agent is available before the call is transfered to the agent.What ...

Now I successfully configured the ccm based monitor.But there is still a problem.When the supervisor is listening,there is a "du~"voice can be heard in the agent phone in every 10 seconds,and it last for 1 second.The problem is critical cause the age...

My customer want the ICM to tell the number of callers in queue.So the callers will hang up after they have been told how many people are in front of them when waiting in the queue. Sent from Cisco Technical Support iPad App