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497
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How to get the number of callers in queue in ICM?

yaoxiaohua
Beginner
Beginner

My customer want the ICM to tell the number of callers in queue.

So the callers will hang up after they have been told how many people are in front of them when waiting in the queue.

Sent from Cisco Technical Support iPad App

1 Accepted Solution

Accepted Solutions

geoff
Advocate
Advocate

SkillGroup.XXXX.RouterCallsQNow+1

Regards,

Geoff

View solution in original post

2 Replies 2

geoff
Advocate
Advocate

SkillGroup.XXXX.RouterCallsQNow+1

Regards,

Geoff

     SkillGroup.XXXX.RouterCallsQNow shows the total number of calls in queue. But our customers want to get update information about how many callers are waiting before them.

     What formula can be used to estimate this value?

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