My customer want the ICM to tell the number of callers in queue.
So the callers will hang up after they have been told how many people are in front of them when waiting in the queue.
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SkillGroup.XXXX.RouterCallsQNow shows the total number of calls in queue. But our customers want to get update information about how many callers are waiting before them.
What formula can be used to estimate this value?
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