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Hi, I have a partner engineer at Verizon who asks if we can failover to FXO ports on the UC 520, when it is connected (by Ethernet) to an 1841 that terminates the SIP trunk? The 1841 is the actual device that terminates the SIP trunk and not the UC 5...
Does the UC500 have the capability through a third party to accept Voice Recognition/self service....."for cust service, press or say 1" etc? Thank you.
Attached PDF includes instructions and screenshots documenting implementation of Basic ACD on UC520 with 7.0.3 software, using CCA 2.0.1 (which will update the BACD Tcl scripts to version 3.0.0.2).
Yes, networks of an org, I misspoke/mistyped there. The sample response doesn't include configTemplateId because it's an example of a network that's not bound to a template, but for those networks that are bound to a template, that field is returned....
You can get the orgs of a network to see which networks are bound to which templates. As for retrieving the configs of templates (or networks/devices), you will need to make multiple API calls. Here's an example solution that does this.
Totally recognized, and it's something we've heard--loud and clear--for a while, both on the API & MV teams. While the API team doesn't own this feature, we are consulting with the MV team on possible ways to solve the problems you mentioned there. A...
