Hi,We use Cisco Finesse Web Services APIs in custom softphone application (Windows application C#).recently we have encountered the phenomenon: when an event ringing arrive, along with it come more events.although there was no release/abandon or answ...

Hi, We are interested in receiving information about rejected calls due to lack of ports in the IVR: i.e - Total calls that reject due to lack of ports in the IVR reasone Is there such a report ? and if not from where these data can be obtained (sql ...

Hi,1. We whant to attach information to the call with CRM url from the IPCC to Jtapi agent to navigate is crm browser to the customer page:What is the best way to do this(IPCC 11.0)?2. IF we transfer the call to Jtapi agent, Is the call id in IPCC/IP...

HI,CUIC 11.0 report: formula field return 'ERR' when dividing two fields ${Field1} / ${Field2} how to avoid this? regards,Michael Sagi

Hi,We have a call flow: 1. Customer calls - call answered by CVP/IP - IVR with CALLID A 2. IVR initiates a call with blind transfer to a non CTI phone  with CallID ???? ( which CallID ??) 3. Call is transferred - with call ID X?????  ( which CallID ?...