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Hi,We use Cisco Finesse Web Services APIs in custom softphone application (Windows application C#).recently we have encountered the phenomenon: when an event ringing arrive, along with it come more events.although there was no release/abandon or answ...
Hi,
We are interested in receiving information about rejected calls due to lack of ports in the IVR:
i.e - Total calls that reject due to lack of ports in the IVR reasone
Is there such a report ? and if not from where these data can be obtained (sql ...
Hi,1. We whant to attach information to the call with CRM url from the IPCC to Jtapi agent to navigate is crm browser to the customer page:What is the best way to do this(IPCC 11.0)?2. IF we transfer the call to Jtapi agent, Is the call id in IPCC/IP...
Hi,We have a call flow: 1. Customer calls - call answered by CVP/IP - IVR with CALLID A 2. IVR initiates a call with blind transfer to a non CTI phone with CallID ???? ( which CallID ??) 3. Call is transferred - with call ID X????? ( which CallID ?...
Hi Rajagopal,Thanks for your reply,No, the customer does not want to see the word ERR in the report. I have to show 0 instead of ERR, how can i do this.Regards,Michael
Hi Denise,I'm new in developing on finesse i'm confused how should I react to events received from finesseIs there a place where we can see a decision tree for the events received from finesse:Thanx'Michael
Hi Thanx,Thank you for your help.I'm getting action = answer in post # 2 and post # 4(in agent participant) .so I'm execute ringing event in both messages.Is there a more precise distinction to avoid answering twice?There is a way to know exactly w...
